Effective Date: 01/10/2025
At FlexibleFeesManager, we aim to be fair and transparent about refunds. Please read this policy carefully before making a purchase.
14-Day Refund Window
We offer a 14-day refund window from the date of purchase.
You may request a full refund within this period if the product has not been downloaded, activated, or used.
No justification is required during this period.
Refunds After 14 Days
Refund requests submitted after 14 days may be considered only in the following cases:
An incorrect charge or billing error on our side
A verified technical issue that our support team is unable to resolve within a reasonable timeframe
All refund requests must be submitted within 30 days of purchase. Requests received after 30 days will not be eligible.
License Upgrades
If you wish to upgrade your license (for example, from a single-site to a multi-site license), please contact support.
Refunds may be adjusted or applied toward the upgrade at our discretion.
Non-Refundable Situations
Refunds will not be issued in cases where:
You no longer need or wish to use the product
The issue is caused by third-party plugins, themes, hosting, or software
You decline to cooperate with troubleshooting efforts
The product functionality was misunderstood despite clear documentation
You request features not included in the purchased product
Refund Method
Refunds are processed only to the original payment method
No store credits, exchanges, or virtual balances are provided
Processing times depend on your payment provider and bank
How to Request a Refund
To request a refund, email us at:
Please include:
Your order ID
The email address used at checkout
A brief description of the issue (if applicable)
Final Decision
All refunds are granted at the sole discretion of FlexibleFeesManager, subject to this policy.
By completing a purchase, you acknowledge and agree to this Refund Policy.